Frequently Asked Questions
Everything you need to know about your SJCAM experience.
Are your products genuine SJCAM originals?
Yes, all products sold on sjcamstores are 100% authentic. Each camera comes with a unique security code on the packaging that can be verified on the official SJCAM website.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do the action cameras come with a warranty?
Every camera purchased through our store includes a 12-month limited manufacturer warranty covering hardware defects and technical issues under normal use conditions.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.
Are the cameras waterproof out of the box?
Most SJCAM models require the included waterproof housing to reach depths of up to 30 meters. However, specific models like the SJ10 series are natively waterproof up to 5 meters without a case.